Monday, April 4, 2011
In Response
I have been struggling with the best way to respond to this weekend's posts and have decided that this is the most appropriate forum. In running a family restaurant and bar we are often faced with tough choices. These include cutting guests off that have had too much to drink and in some cases asking belligerent guests to leave the building. We do this for the safety of our staff and our guests. We continue to encourage both positive and negative feedback; however inappropriate language and threats against our staff will not be tolerated on our sites. We thank you for your continued support and assure you that we will continue to do the right thing when faced with these tough choices in the future.
Subscribe to:
Post Comments (Atom)
A very positive and correct attitude to have with respect to the business you are in. People will have to realise at some stage that misappropriate behaviour is no longer an option...as the old Irish proverb says: "Even a small thorn causes festering".
ReplyDeleteI believe the best way to have responded would have been to not respond at all, considering your post steers in the direction of an untrue story. If it not had been for your bartender fighting with a member of our pub crawl group who had just been standing by the bar and then later instigating the fight after seeing that the member was upset at the table, this situation would have never happened. You never cut any guests off because then how would we have bar tabs that you insist were walked out on when there was never a bar tab to begin with. You also did not ask any belligerent guests to leave because those guests never entered your "family" establishment. The only two men asked to leave happened to be relatives of the victim in the whole situation. The victim's uncle was asked to leave after asking either a manager or employee what happened. Then the father of the victim, who had paid for the round of drinks, was asked to leave after his other daughter had asked why her sister was so upset. We are completely disgusted with your bar after having spent the 4 previous years of our bridge run pub crawl with you. We always stayed in the back corner by the bar and have had a blast with the staff. I would say we are saddened to have to remove your bar from our pub crawl list, but after your outrageous behavior on Saturday, we would rather spend money in better bars that treat their patrons with respect.
ReplyDeleteSounds like a terrible loss. Pub crawl customers are always the best...and particularly bridge run pub crawlers. More room for us!
ReplyDeleteFirst of all, you are neither Family oriented, or friendly. And you obviously have a hard time with the truth as well.. Your rude bartender likes to start the trouble, then likes to walk across the room to continue the trouble.. and instead of having decent management skills, and dealing with the problem in an objective manner, decides to kick people out who are trying to find out what is going on. So, no "tough choices" were made at all on that day..just a couple of cop outs from the lack of management skills. Your already mediocre restaurant, which touts a "family-friendly" atmosphere, needs to stop serving and promoting alcohol if they don't want people having a good time. You need to quit blogging and start concentrating on how best to rectify the situation. Sounds like there WILL be plenty of room for everyone else soon if you continue this treatment..let em have it.
ReplyDelete